“Excellent”, “professional”, and “nothing but praise” were just a few of the many compliments made about staff at the region’s ambulance service.
More than 100 people responded to the East of England Ambulance Service NHS Trust (EEAST) February experience survey, with more than 95% either satisfied or very satisfied with the overall service they received.
For the fourth consecutive month every respondent felt staff treated them with dignity, respect, and privacy, and that they could trust our staff.
A patient from west Hertfordshire said: “The attention I received was first class and very beneficial, I was cared for very well throughout the whole terrible experience.”
Whilst another patient from west Suffolk said: “I have nothing but praise for the ambulance crew.”
Other high scoring areas of the survey included satisfaction with care patients received which saw every respondent either satisfied or very satisfied, making it two consecutive months with full marks.
Control room staff also scored highly, with 97% of people rating the handling of their call as either fairly acceptable, acceptable, or very acceptable.
A patient from south Bedfordshire added: “The level of service which we have received has always been outstanding when called upon.”
An area of improvement was the length of time people waited for their ambulance, with almost 95% describing it as either fairly acceptable, acceptable, or very acceptable.
Sandy Brown, Director of Nursing and Clinical Quality said: “I’m very pleased with the latest results in our patient survey. Time and again we see continual high levels of satisfaction with care, professionalism, and quality which is a testament to the standards our staff set.”
He added: “I would also like to thank all those who have taken the time to provide us with feedback and would strongly recommend others to do the same to help improve our service. As an organisation we are constantly learning and patient feedback is key to that.”
To view the reports in full, visit: http://www.eastamb.nhs.uk/performance/patient-surveys/Patient-experience-report-emergency-services-february-2017.pdf
If you were treated by EEAST and want to tell us your thoughts, you can follow on Twitter and tweet us @EastEnglandAmb, email: eoeasnt.Feedback@nhs.net, or visit our website: http://www.eastamb.nhs.uk/contact-us/
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